Privacy Policy
The Lodge Wadjemup is committed to providing you with the best possible customer service experience. The Lodge Wadjemup is bound by the Australian Privacy Act 1988 (APA) and the Australian Privacy Principles (APPs) which set out a number of principles concerning the privacy of individuals, and we would like you to know that we handle your personal information securely and in accordance with the Act.
This privacy policy is designed to help you understand the information we collect from you when visiting or interacting with The Lodge Wadjemup either as a visitor or guest or on our website or digital platforms.
This privacy policy explains how The Lodge Wadjemup generally protects your privacy and confidentiality.
YOUR PERSONAL INFORMATION IS IMPORTANT TO US
"Personal information" is information and opinion about you where you are identified or identifiable. The types of personal information we collect may include your name, address, contact phone number, email address, date of birth, passport and visa information, health or medical related information, transaction information and financial details. We may also keep a record of products and services that you acquire from us.
Where the personal information requested includes an email address and/or mobile phone number, The Lodge Wadjemup will only contact you by email or SMS if you agree to being contacted in this manner.
The Lodge Wadjemup is committed to protecting your personal information and complying with the Australian Privacy Act 1988 and the Australian Privacy Principles.
THE INFORMATION WE COLLECT ABOUT YOU
Generally, only information you provide about yourself to The Lodge Wadjemup directly will be collected, such as through enquiring about, or using, The Lodge Wadjemup’ products & services or The Lodge Wadjemup’ website, making a booking on The Lodge Wadjemup website or by phone or otherwise identifying yourself when requesting information to be sent to you. In certain circumstances, we may collect information about you from third parties. However, we will only do so if it is unreasonable or impracticable to collect personal information directly from you and we will take reasonable steps to inform you if and when we do.
The Lodge Wadjemup only collects personal information which is reasonably necessary for, or directly related to, one or more of its functions or activities. For example, The Lodge Wadjemup collects personal information from you in order to provide and charge for the hotel accommodation, food and beverage and other goods and services you purchase. We may also collect personal information about you to better understand your requirements and preferences, improve our services and to provide offers that may be of interest or benefit to you.
There may be instances in which the personal information that you provide to us or that we collect is considered "sensitive information" for the purposes of the APA. The APA defines "sensitive information" to mean personal information from which we can determine or infer an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a professional association or trade union, sexual preferences or practices, criminal record and health, biometric and genetic information. We will only collect and process sensitive information about you in accordance with, and to the extent permitted by, the APPs.
THE LODGE WADJEMUP' USE OF "COOKIES"
Cookies are small pieces of data sent from our website and stored in your web browser whilst you are browsing the website. They tell our server information about how you use the The Lodge Wadjemup website.
Cookies identify your browser to our servers, but they do not identify you personally. If you do not want to accept cookies, you can block them by adjusting the settings on your internet browser. You may not be able to use all of the features on our website if you do this.
USING & DISCLOSING YOUR PERSONAL INFORMATION
The Lodge Wadjemup collects, holds uses and discloses your personal information where it is reasonably necessary for the purposes of:
· a reservation request made by our website, by email, by facsimile, in person or over the telephone;
· your communications with us through the The Lodge Wadjemup website;
· our communications with you, including for marketing purposes;
· registering you as a guest when checking-in to the hotel;
· accommodating your personal preferences;
· updating your personal information or making changes to a reservation request;
· your use of our application on electronic devices such as mobile phones and tablet computers;
· your interaction with The Lodge Wadjemup through social media sites.
We also use closed circuit television cameras in the public areas of the hotel which may capture images of you.
The Lodge Wadjemup may also use your personal information for purposes related to the above purposes and for which you would reasonably expect The Lodge Wadjemup to do so in the circumstances, or where you have consented, or the use is otherwise in accordance with law.
Where personal information is used or disclosed, The Lodge Wadjemup takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to The Lodge Wadjemup. However, without certain information from you, The Lodge Wadjemup may not be able to provide its services and/or products to you.
INFORMATION & PROMOTIONAL EMAILS
From time to time we will send you relevant information emails regarding products and services which you have previously registered your interest in. If you are receiving promotional information from The Lodge Wadjemup and do not wish to receive this information any longer, you may unsubscribe at any time. All electronic communications we send to you for direct marketing purposes will include an “unsubscribe” link which enables you to opt out of receiving any future direct marketing correspondence.
STORAGE & SECURITY OF YOUR DETAILS
The Lodge Wadjemup may store personal information electronically and in paper form.
The Lodge Wadjemup will take such steps as are reasonable to protect your personal information from unauthorised access or use, misuses, loss, modification or authorised disclosure, and to ensure that the personal information we hold about you is accurate, complete and up to date. The Lodge Wadjemup also maintain computer and network security, for example we use firewalls and other systems such as user identifiers and passwords to control access to computer systems. In addition, The Lodge Wadjemup’ employees are obliged to respect the confidentiality of any personal information held by The Lodge Wadjemup. Personal information will be de-identified or destroyed when no longer required by us. However, to the extent permitted by law, The Lodge Wadjemup will not be held responsible for events arising from unauthorised access to your personal information. We encourage you to play an important role in keeping your personal information secure.
ACCESSING, CHANGING & DELETING INFORMATION WE KEEP ABOUT YOU
Your trust in The Lodge Wadjemup is very important to us. If at any time you want to know exactly what personal information we are holding about you or update any information at any particular time, please email us and we will respond to your request within a reasonable period. We will allow you access unless we consider that there is a sound reason under the APA or other relevant law to withhold the information. If we refuse to provide you with access or correct the personal information we hold about you, we will provide reasons for such refusal. In addition, you may request that the personal information The Lodge Wadjemup holds about you be corrected by emailing us at hello@thelodgewadjemup.com
THE LODGE WADJEMUP & LINKS TO OTHER WEBSITES
The Lodge Wadjemup may provide links to websites outside of the The Lodge Wadjemup website. These linked sites are not under the control of The Lodge Wadjemup, and we are not responsible for the conduct of companies linked to our websites. Before disclosing your personal information on any other website, we advise you to examine the privacy policies for those sites. Should you be concerned with the conduct of a site which you accessed via a link from The Lodge Wadjemup site, please email us at hello@thelodgewadjemup.com.au
HOW TO CONTACT US
If you have any questions about our privacy policy, privacy practices, or would like to access or update your personal information, please contact us via the Contact Us details on our website or email hello@thelodgewadjemup.com